We’re making it easier to earn and redeem rewards.
Understanding Balance
Points can be redeemed for shopping and food purchases, as well as conversion to Free Play on your favorite slots.
Members earn 5% back in Points, excluding alcohol and bar purchases.
The Point balance will expire on accounts with no activity for 13 months.
Earn and Redeem Points
Points are only earned while playing at any slot machine, retail and dining purchases.
Points can be redeemed for almost anything, including Free Play, fuel, shopping, dining, spa and hotel.
Points cannot be redeemed for alcohol, gratuities or service fees.
Non-gaming Points can be redeemed for almost anything, including Free Play, fuel, shopping, dining, spa and hotel. Points cannot be redeemed for alcohol, gratuities and service fees. Tobacco purchases earn points except at bar locations.
Resort Credits
With the ACE Club you receive Resort Credits in addition to your other monthly offers.
You can use your Resort Credits at all three casinos.
Resort Credits will be sent through the mail based upon rated activity and other criteria.
Resort Credits expire after 30 days and match the valid dates of your monthly offers.
Check my Offers and Point Balance
Visit any ACE Club booth.
Swipe your ACE Club Card at any kiosk.
Insert your ACE Club Card into any slot machine.
Get Instant Access with the AGUA App
Access your ACE Club account directly through the mobile app.
Check your point balance, resort credits or card level status.
View your monthly offers, promotional reminders, win/loss statements and W-2Gs.
Download the AGUA App on Google Play or the App Store, register and allow push notifications.
Palm Springs ACE Club Hours
Monday – Thursday 10 AM – 11 PM Friday – Saturday 9 AM – Midnight Sunday – 9 AM – 11 PM
Rancho Mirage ACE Club Hours
Sunday – Thursday 9 AM – Midnight Friday – Saturday 9 AM – 1 AM
Valid photo identification is required for all player transactions.
Only members listed on an ACE Club account may receive account information or engage in any transaction(s) relating to that ACE Club account.
ACE Club cards, points, offers and awards are not transferable.
ACE Club members earn points for slot play. When the ACE Club card is inserted in the slot machine, points are earned at a rate of three (3) points for every ten (10) dollar of coin-in on slot machines and three (3) points for every twenty (20) dollars of coin-in on video poker machines. ACE Club members will also earn points for non-gaming spend.
Points are redeemable for thirteen (13) months from the date they were earned. Points will be forfeited if no activity has occurred on account for a period of thirteen (13) months or greater.
ACE Club card must be properly inserted in the machine’s card reader to record play and earn points.
ACE Club members may request tracking of table games play. ACE Club cards must be presented to a table games supervisor.
Any misuse of the card or improper play as determined by Agua Caliente Casinos may result in forfeiture of all ACE Club points and card.
ACE Club points may be redeemed for approved goods and services redeemable at $1 per 100 points.
ACE Club members should notify Agua Caliente Casinos, in writing or in person and must provide proof of identity, for any personal information changes in order to continue to receive information on ACE Club offers, bonuses, party invitations or other ACE Club events.
Agua Caliente Casinos reserve the right to deny an application to participate in the ACE Club program or revoke an ACE Club card at any time at its sole discretion.
Participation in the club constitutes ACE Club member’s agreement to abide by the Official Rules of the program and the decisions of Agua Caliente Casinos.
Agua Caliente Casinos will resolve any dispute or situation not covered by these Official Rules and that decision shall be final and binding.
Any ACE Club card that has been mutilated, forged, misprinted, altered, tampered with, mechanically reproduced, is illegible, or has been obtained by any means other than pursuant to these Official Rules is automatically void.
Agua Caliente Casinos may introduce other promotions that operate in association with the ACE Club program. All rules, conditions and procedures for these promotions will be detailed in the Official Rules of each specific associated promotion.
Offers and benefits can only be redeemed by presenting the ACE Club card along with proof of identification acceptable by Agua Caliente Casinos at time of redemption.
Agua Caliente Casinos ACE Club program or any program relating thereto may be amended, changed, modified or canceled in-part or completely by Agua Caliente Casinos at any time at Management’s sole discretion in keeping with fairness for all upon approval of the Agua Caliente Gaming Commission.
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