MISSION STATEMENT Our mission is to provide the ultimate guest experience and deliver unparalleled service to guests and other team member alike in a clean, safe, and fun environment. We treat our team members with respect, consideration, and understanding as they are a part of our family. All of the Agua Caliente properties and venues are essential to who we are, and we strive to showcase them in the best possible way.
Banquet Houseperson Barista Busser Cook (All Levels) Deli Culinary Cashier Food Runner Food Server & Pool Server Kitchen Custodian Lead Kitchen Custodian Outlets and Banquet Server Outlets Host/Cashiers including The District and Java (Rancho Mirage and Palm Springs) Steward
Bell Staff Attendant Concierge Doorperson Guest Services Representative Hotel Service Training Specialist Housekeeper Housekeeping Coordinator Housekeeping Supervisor Housekeeping Trainer Houseperson Inspectors Mini Bar Attendants PBX Operator Pool Attendant Reservationist Status Board Operator Utility Houseperson Wardrobe Coordinator
Retail Clerk (Palm Springs and Cathedral City only)
Usher
Cosmetologist & Lead Esthetician (Facialist) & Lead Massage Therapist Nail Technician Spa Activities Supervisor Spa Attendant & Lead Spa Coordinator Spa Reservationist Spa Retail Coordinator & Lead Spa Services Representative & Lead Spa Therapist & Lead
At Agua Caliente Casinos, we strive to mentor and support career development within every department. As our company grows, it is important to recognize the contributions and growth of our Team Members. We are inspired by our ACE family and hope to feature your career story next!
Tammy Van Fossen
“Agua Caliente is a family-oriented company who cares about their team”
My career path with Agua Caliente I started entry level with our players rewards club ACE Club, as a Club Representative, then I decided to take the next step to dual rate supervisor and now shift manager. I think the ACE Club is a great starting point. Here you work with all departments and are guest facing. You can learn many skills that will help you grow in the department or another in the company.
Each step of the way my supervisors and managers have supported me. While I was a supervisor, my former manager was a great mentor to me. With their guidance, I worked on the skills necessary to perform at manager level. It made me confident to become a manager. Another contribution to my development is my department leadership team, who are supportive and can be a go-to soundboard when needed. I appreciate their support and feedback.
If you’re looking to grow in a company, it helps to be observant. I watched my supervisors and asked to run new tasks and with that I learned new skills.
The most important lesson I have learned about leadership is to listen to your team, provide guidance and feedback, and share appreciation often.
My favorite part about working with Agua Caliente is the fact that I am part of a community where Team Members from various departments and roles have genuine interest to know who you are and even offer help. Agua Caliente is a family-oriented company who cares about their team and they go the extra mile.
Brenda Eskelin
“If you have the drive and determination, Agua Caliente can help you reach your goals.”
My career path with Agua Caliente Band of Cahuilla Indians (ACBCI) started when I was hired as a Change Attendant. The casino was very small and located in the former Ballroom at the Spa Hotel (this was before ‘the tent’). I joined the Cash Cage as a supervisor and remained there until 1999. I knew very little about the cage, but with the help of everyone from the Director of Cash Ops to the Main Bankers, I was able to learn the Cash Operations Supervisor role (it took a village). I was having a hard time balancing my schedule with work and my daughter’s school so I transferred to Slots as a Slot Attendant. I did that for about a year and then a very interesting job proposition appeared on the job postings. It was for Engineering Admin Asst and HR Admin Asst. This position was half day working in Engineering and half day working in HR. I applied and was offered the job(s). Shortly after, the Rancho Mirage property was being built and I participated in job fairs and staffing that property. I was afforded an opportunity to work at Rancho Mirage and move up within HR. I worked my way up to Team Member Relations Manager. In 2004, I moved back to Palm Springs and took an opportunity to join Table Games as a Pit Clerk. I attended dealing School and became a dealer within a year and a half. Five years later, I promoted to Dual-Rate and am now a Table Games Relief Shift Manager. I had found my home in Table Games.
The advice I would give to any Team Members looking to grown in our company is to check in and give it your all. Move around with the transfer process and find your “home”, as I have, within the company. If you have the drive and determination, Agua Caliente can help you reach your goals. There are great opportunities to join ACBCI through the casino properties, the canyons, golf resort, gaming commission and Tribal Administration. To those looking for a career: There are people here who will recognize and appreciate your hard work and dedication and will help you achieve your goals.
My favorite part about working here the people I work with. I have met and made friends with a great bunch of people throughout my time with ACBCI.
HOUSEKEEPER
Use your exceptional attention-to-detail and skills to maintain clean, organized spaces
Attention to detail and organizational skills are qualities we look for. The Housekeeper is responsible for preparing guest rooms for occupancy and providing excellent guest service. You will get to learn how we team up and apply specific practices as a verified-luxury resort.
Apply and develop your culinary skills to create extraordinary dining experiences
Let our guests remember an extraordinary dining experience. To culinary professionals of various experience levels, come bring your skills to our award-winning culinary team.
Culinary Cook I is responsible for the preparation of food for outlets as needed. Such prep may include cold salads, meat trays, desserts, fruit and cheese trays, garnishes, and hot items when necessary, per outlet requirements.
Culinary Cook II is responsible for the cooking, production of entrée, vegetable, and specialty station foods. May also cook roasted items to be used in other food outlets.
Culinary Cook III is responsible for the cooking, production of vegetables, and specialty station foods. May also cook roasted items to be used in other food outlets. Assure preparation and Guest Service is of the highest possible quality in a timely manner.
Ensure that the casino facilities are always in top condition
As an Engineer, you will be part of a team that ensures the casino facilities are always in top condition. You will work with all departments on an as needed basis, performing tasks such as repairing, painting, cleaning, and landscaping. You will also have the chance to work along with all Engineering personnel, learning from their expertise and skills. This is a role that requires dedication, flexibility, and creativity. If you are looking for a rewarding and challenging career in the casino industry, apply now and join our team!
Taking care of our Team Members is our priority. Agua Caliente Casinos is proud to offer a wide array of benefits and perks to our ACE family such as wellness health coverage, a dedicated dining room, free meals, discounted fuel, paid time off, 401K retirement plan, career advancement, team member events, referral bonus program, and so much more! Benefits begin 30 days from hire date.
Telehealth for Full Time Employees
Wellness Checks and Health Coverage
Discounted Fuel
Free Meal Program
Team Member 401K Plan Contributions
Paid Time Off
Career Advancement
Supplemental Life Insurance
Tuition Reimbursement
Employee Assistance
Tables Games Dealer School
Flexible Spending Account (FSA)
Referral Bonus Program
Team Member Events
Team Member Recognition
Golf Course and Hiking Trails
Local College Discount Programs
Telehealth for Full Time Employees
AGUA TESTIMONIALS
On my very first day in this role, I felt at home and I knew I belonged here. This is by far the best company I have ever worked for and they take great care of the team.
Titus D. – Culinary
I have worked for Agua Caliente since 2018 and my favorite part about working here is getting to partner with all of the departments on their wardrobe needs and enjoying the free meals that the company offers.
Grace A. – Wardrobe
I am 6 years into my time with Agua and have had the flexibility to move within the company. I have worked in the Spa, Slots and Entertainment and love that I can move around and explore other positions.
Jesus F. - Entertainment
As I approach my 25th year with the company, I can honestly say that I love the guests and the Team Members. I have always felt comfortable here and have stayed because this is my home.
Diana B. – Table Games
I absolutely love that our team is surrounded by wellness. Our management team takes great care of us and supports my growth and development. I also really appreciate the Team Member gift card giveaways.
Dulce L. – Sunstone Spa
Throughout my 23 years with Agua Caliente, they have always taken care of me. I did not know English when I was hired, but took ESL classes through the company and was also supported in getting my GED. I have grown so much and love my team. I have great benefits and the free meals.
Bertha O. – Environmental Services
I have worked for Agua Caliente for two years and love that my job gives me the freedom to learn and grow. I love the recognition program and food trucks that the company brings in for the team.
Derek F. – Digital Marketing
Today, we celebrate our partnership with the Coachella Valley Scorpions, our valley’s very own pickleball team and the first professional pickleball team in California. We are thrilled to be a presenting sponsor and look forward to creating exciting and engaging pickleball events right here in the Coachella Valley. Thank you to everyone who attended our CV Scorpions Media Day!...
Our final Drink of the Month for the 2024 year: The Holiday Martini 🍸
Made with Mr. Black Coffee Liqueur which consists of concentrated cold brew, fine-tuning water composition, temperature and time. It’s a great, bold flavor that goes well with Vanilla Vodka, Kahlua, Cookie Butter and Espresso to make this delicious martini.
Available at our Pívat Cigar Lounge in Agua Caliente Casinos Rancho Mirage ✨...
Big Thanks to Great White (@officialgreatwhite) for rocking Agua Caliente Casinos Terraza! You brought the energy, the hits, and an epic vibe we won’t forget!...
🎄Warm up your holiday season with our December Food Specials! From cozy holiday meals to festive flavors, there’s something tasty waiting for you at Agua Caliente Casinos!
What’s your go-to holiday dish? Let us know below! ⛄❄️ #ExperienceAgua...
Thank you to The Beach Boys ( @thebeachboys ) for an unforgettable night of good vibrations and timeless melodies at The Show! Your iconic songs have shaped music history, and we’re so greatful for the incredible performance you shared with us 🌊🌴...
